Strategic Training Group, LLC Course Cancellation/Refund Policy
All requests to cancel or reschedule MUST be made IN-WRITING (verbal requests will NOT be honored) and sent to the following email address: email@example.com
Requests for cancellation or reschedule received up to, but not including, 3-business days prior to the class start date will have 25% of the class fee withheld to cover administrative and processing fees.
Requests received between 72 and 24-hours of the class start date (weekends excluded) will be assessed 50% of the class fee. The balance of the class fee can ONLY be transferred to another course. No Refunds will be issued.
Requests received within 24-hours of class start date (or if the student “No-Shows” for any day) will be assessed 100% of the class fee. This includes arriving late for a State Mandated training course such as the OPOTC Private Security Firearms Courses and Ohio CCW Training Course. You MUST plan to arrive PRIOR to the start time and be in your seat by the start time of the course. No Refunds or Reschedules will be made. You must pay the FULL cost to attend the next scheduled course.
All registrations placed within 3-days of a class start date are not eligible for transfer or refund.
We CANNOT release Certificates of Completion until all fees have been paid IN FULL (this INCLUDES any reschedule fees due).
When rescheduling, space and availability of the class is NOT guaranteed. If you cannot agree to our terms and conditions DO NOT register in advance. We will accept registrations until 3:00 PM (EST) the DAY BEFORE the class start date provided there is space available.
If you reschedule to a NEW course date and then “NO-SHOW” (fail to show up or cancel within 24-Hours of the class start time) you will be charged the full course registration fee.
Students who fail to show up (or cancel within 24-Hours of the class start time) will NOT receive a refund or reschedule.
General Policies and Information:
Open enrollment training courses are held based on sufficient enrollment. STG will do its best to hold scheduled training courses, however, no guarantee of any kind is made that any training course will be conducted as scheduled. If we cancel a class, students will be given the option of a refund or transferring to the next available course date(s) at no additional charge.
STG assumes no liability for cancellation of courses for any reason or no reason whatsoever. Ancillary costs related to registration, travel or attending a training course (including but not limited to: airfare, all travel costs, hotel, per-diem, mileage, lost employee wages or salary or lost revenue arising out of a class being cancelled) are the responsibility of the student or the employer.
If a class is cancelled, our liability is limited to the amount of the course registration ONLY. We suggest that, prior to making any travel reservations, you contact our office at (614) 481-0777 to confirm a class has sufficient enrollment. If you decide to make travel arrangements, you do so understanding that the class may be cancelled and is not guaranteed. We are not responsible for cancellations due to weather, illness, nature or Acts of God.
STG reserves the right to dismiss a student from class for unsafe acts (especially with firearms or during defensive tactics instruction), as well as disruptive or inappropriate behavior. NO REFUND OR CREDIT WILL BE ISSUED.
Cellular telephones are not allowed in the STG office at all. Texting, taking or making cellular phone calls are strictly prohibited during class and may be grounds for dismissal from the class for disruptive behavior. Students will be provided with hourly breaks at which time they may use their cellular telephones OUTSIDE the STG office.
Open enrollment courses have maximum registration limits based on training ratios. If we reach “maximum enrollment and a student has to be “bumped” we will handle registrations as follows:
Registrations that are pre-paid will be guaranteed a course seat. All students who are registered but have not made payment will be called (in the order their registration was received) and given an opportunity to provide payment via credit card, check, money order or cash. All registrations that are not paid in advance are subject to cancellation. This is to prevent 'NO SHOWS' and a lost seat for a student.
This policy is subject to change with or without notice.