Strategic Training Group, LLC Course Cancellation/Refund Policy

Course Scheduling & Cancellations by STG

Open enrollment courses are held based on sufficient student enrollment. While STG makes every effort to conduct courses as scheduled, we do not guarantee that a course will be held. STG reserves the right to cancel any course at any time, for any reason or no reason at all.

If a course is cancelled by STG, students will be given the option to:

• Receive a full refund of the course registration fee, or

• Transfer to the next available course date at no additional charge.

⚠️ Important Note: STG assumes no liability for any costs incurred related to course attendance. This includes but is not limited to: airfare, travel expenses, hotel accommodations, per-diem, mileage, lost wages, or lost revenue.

We strongly recommend contacting our office at (614) 481-0777 before making any travel arrangements.

Student-Initiated Cancellations & Rescheduling

All requests to cancel or reschedule a course must be made IN WRITING and emailed to:
📧 dean@strategictraining.org
Verbal requests will not be accepted.

Cancellation/Reschedule Fee Schedule:

• More than 3 business days before class start:
  ✅ 75% refund
  ❌ 25% withheld for administrative fees

• Between 72 and 24 hours before class start (weekends excluded):
  ❌ No refund
  ✅ 50% of the class fee may be applied toward another course date

• Within 24 hours of the class start or No-Show:
  ❌ No refund or transfer
  ❌ Must pay full fee to attend a future course

⚠️ This includes arriving late to a State-mandated course such as:

• OPOTC Private Security Firearms Course

• Ohio CCW Training Course

You must be seated and ready to begin on time. Late arrivals are considered “No-Shows.”

Late Registrations & Reschedule Policy

• Registrations made within 3 business days of a course start date are not eligible for cancellation, refund, or transfer.

• If you reschedule to a new course date and then No-Show, you will be charged the full registration fee again.

• Students who No-Show or cancel within 24 hours of class will not receive a refund or be permitted to reschedule.

Certificates of Completion

Certificates will not be issued until:

• All course and rescheduling fees have been paid in full

• The student has successfully completed the required training

Student Conduct Policy

STG reserves the right to dismiss any student from class for:

• Unsafe acts (particularly with firearms or during defensive tactics)

• Disruptive or inappropriate behavior

🚫 No refund or credit will be issued for dismissals.

Cell Phone Policy

• Cell phones are not permitted inside the STG training rooms or office.

• Texting, phone calls, or device use during class is strictly prohibited and may result in dismissal.

• Breaks are provided, during which phones may be used outside the building.

Enrollment Limits & Payment Requirements

Courses have maximum enrollment limits to ensure proper training ratios.

• Pre-paid students are guaranteed a seat.

• Unpaid registrants will be contacted (in order of registration) and must submit payment by credit card, check, money order, or cash.

• Unpaid registrations may be cancelled without notice to avoid no-shows and ensure availability.

Policy Updates

This policy is subject to change with or without notice. By registering for a course, you acknowledge and accept the terms outlined above.